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Terms & Conditions

By using the website of SeoulSkin, you agree to the following terms and conditions as well as the Privacy Policy, regardless of the means of access. All information and services provided on the site are controlled and managed by SeoulSkin. Throughout these terms and conditions, "we," "us," and "our" refer to SeoulSkin. We suggest that you carefully read these terms and conditions before using our website or making any purchases. SeoulSkin reserves the right to update or amend any of the terms and conditions with prior notice via our website.

 

General Conditions

You may not use our products illegally or use them for any unauthorized purposes. Without written permission from us, you may not reproduce, copy, or sell any part of the services. You agree that your details may be transmitted unencrypted over different networks. However, credit card information will always be encrypted in transactions. Any violation of the terms may lead to termination of your services.

Mobile Terms of Service

The Aesthetics Pacific mobile message service (the "Service") is operated by Aesthetics Pacific Pty Ltd (“Aesthetics Pacific”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Aesthetics Pacific’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Aesthetics Pacific through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Aesthetics Pacific. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SeoulSkin or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Aesthetics Pacific mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SeoulSkin or email support@seoulskin.care.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Provision of Information

All provided content on this site is for informational purposes only. Without further referring to more complete or primary information sources, the information shall not be used solely for decision making. While SeoulSkin tries to provide accurate information about the products, the actual colors may vary with the display monitors. We do not guarantee that the description, colors, promotions, and pricing are free from error. SeoulSkin may correct or modify any content on the site at any time without prior notice. It is the user's responsibility to regularly monitor the updates on our site. SeoulSkin is not a professional medical center and is only dedicated to providing beauty products. We do not offer any answers or advice to medical related questions. We suggest you consult with your physician regarding the use of any products from us if you have any concerns.

Payment Information Billing Terms & Conditions

Prices indicated on the site, which do not include shipping fees, are in AUD. Shipping fees will be charged whenever applicable upon checkout. Prices or delivery charges may change from time to time without advance notice. Although we do our best to keep the prices of the products accurate on the site, errors may occur. In case there is an error in product pricing that you have purchased, we will alert you as soon as possible and provide you with options of confirming the order at the correct price or cancelling it. If we are unable to reach you, your order may be cancelled and refunded via the original payment method you adopted. We currently accept credit card payments through Stripe, as well as  BNPL options with AfterPay & Klarna. Payment options are subject to change to improve the payment experience. 

Product Information

All products should be used in conformity with the instructions and guidelines. We suggest you check the product ingredients carefully to avoid any potential allergic reactions. We do our utmost to accurately display the colors and images of our products. The actual colors you see on your display monitor, however, may not be completely accurate. We reserve the right to limit the sales and quantities of our products and services to any person or region. This right may be exercised on a case-by-case basis. We reserve the right to discontinue any products at any moment. In the event that the product you receive is incorrect or defective, the terms of Returns & Refunds shall apply. Some products, such as items with limited quantities, may only accept return only. Please refer to our Returns & Refunds page for more details.

Shipping Information

SeoulSkin delivers its products to Australia, and you can find more details about the delivery options on our Shipping Information page. We strive to deliver orders within the estimated time frame; however, the actual delivery time may depend on the availability of the ordered items. Occasionally, delivery delays may occur due to reasons such as high order volumes during peak season or unforeseen circumstances. Our couriers do not provide delivery services on weekends and bank holidays. Please note that you bear the risk of product loss or damage at the time of delivery. The property in products will not pass to you until SeoulSkin has received full payment. In case of non-compliance, SeoulSkin may ask you to deliver the products to us provided they are in good condition. We reserve the right to take legal action against you for the delivery of products and seek compensation for any damages related to recovery.

 

Returns & Refunds

To initiate a return, please refer to our Returns & Refunds page and follow the guidelines provided. Our return policy is subject to the conditions listed on the page. If the products are eligible for return, you may choose to replace the products or receive a refund via a cash coupon. Please note that we reserve the right to refuse any unreasonable return, cancellation, or termination requests, and our decision will be final in case of any disputes. We may change our return policies without prior notice.

Accuracy of Order and Account Information

To process an order through our site, you must provide us with your details, including your name, billing and shipping address, email address, and other contact details in "Your Account."

Intellectual Property

All intellectual property rights on our site, including text, graphics, logos, articles, audio and video clips, trademarks, design rights, and other materials, belong to SeoulSkin, our product and content suppliers, and affiliates. These intellectual property rights are protected by applicable copyright laws, and we do not create the transfer of these rights. SeoulSkin, seoulskin.com, seoulskin.com.au, and seoulskin.co.uk are our trademarks, and all rights are reserved. You are strictly prohibited from using any of our intellectual property rights and materials without our prior written consent, including modification, distribution, or reproduction. Using our site or its content for any unlawful purposes is strictly prohibited, and we reserve the right to terminate your use of services if any violation is found.

 

Third-Party Content and Links

The third-party content on our site, including any descriptions, services, and information expressed by third parties, are solely the opinions of those authors or distributors, and we do not guarantee the accuracy and completeness of that content. We are not liable for any errors or omissions or any links embedded in the third-party content. The third-party links on our site may direct you to websites that are not affiliated with us, and we do not have the responsibility to verify the accuracy of the materials or websites and shall not be liable for that content. SeoulSkin is not responsible for any damages resulting from the purchase or use of goods and services in association with any third-party websites. Please ensure that you understand the third-party policies before you engage in any purchase. We shall not be liable to get involved in any complaints or inquiries in regards to the third-party goods or services.

Limitation of Liability

In no event shall SeoulSkin, our directors, employees, affiliates, suppliers, agents, contractors, or service providers be liable for any loss, injury, direct or indirect damages of any kind, including but not limited to lost profits, loss of data arising from your use of any products of the service.

Governing Law

The Terms of Service are subject to the laws of Australia. Any disputes between you and SeoulSkin will be governed and construed in accordance with the laws of Australia.

 

Contact Information

T: +61 3 9028 8618

Email: support 'at' seoulskin 'dot' care 

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